Terms of Use

Service provider details

Legal entity

VELAR Agency Denys Ivanchenko

Country of registration

Poland

City

Kraków

NIP / VAT

PL6762713397

E-mail

cooperation@velar.agency

Phone

+48 798 070 338

Website

velar.agency

1. General provisions

The service provider and owner of velar.agency is VELAR Agency Denys Ivanchenko, a business registered in Poland (NIP PL6762713397), hereinafter the “Provider”, “we”, “the Agency”. A site visitor or a client of our services is hereinafter the “Client”, “you”. These terms apply to all site visitors and to anyone contacting us with a service enquiry.

2. Scope of activity

The Agency provides paid-traffic and digital-marketing services: setup and management of targeted advertising on Meta (Facebook, Instagram), search and shopping advertising on Google Ads (including Performance Max and Google Shopping), social media promotion, creative production, audits of ad accounts and analytics, and development of landing pages and websites. The specific list of services, scope of work and timelines are agreed individually for each Client.

3. How cooperation works

Cooperation starts with an enquiry via the site form, email or messenger. We then carry out a preliminary analysis of the project and prepare a commercial proposal. A proposal does not constitute a public offer. Cooperation is deemed to have started once the parties have agreed the terms and confirmed them in writing — by contract, invoice or email correspondence. The specific terms of each project (services, price, timelines, payment and reporting arrangements) are recorded in those documents and prevail over the general provisions of this page.

4. Fees and payment

Fees are determined individually and depend on the scope of work, the niche, the number of advertising channels and the current state of the project. Any prices mentioned in public sources or site materials are indicative and do not constitute a public offer. Payment terms and schedule are agreed before work begins. The advertising budget (funds spent directly on the advertising platforms) is not included in the Agency's fees unless expressly stated otherwise in the agreed terms.

5. Client obligations

To enable the work, the Client undertakes to: provide access to ad accounts, analytics, the website and other necessary services; provide accurate information about the product, target audience, prices and delivery terms; approve materials and give feedback in good time; ensure the website or landing page receiving the traffic works correctly; and comply with the law regarding the goods and services being advertised. Delays by the Client in granting access, supplying materials or giving approvals shift the delivery timelines accordingly.

6. Agency obligations

The Agency undertakes to perform the work professionally and in good faith, to use the granted access solely within the agreed scope, to follow the advertising platforms' policies, to provide reporting in the agreed format and to inform the Client of material changes in campaign performance. We do not pass the Client's access to third parties other than specialists engaged on the project, who are likewise bound by confidentiality.

7. No guarantee of specific results

Advertising performance depends on a wide range of factors, some of which are outside the Agency's control: the competitive environment, seasonality, product quality and pricing, website performance, how quickly the Client handles incoming leads, changes to platform algorithms and policies, and macroeconomic and other external circumstances. The Agency does not guarantee specific numerical outcomes — sales volume, number of leads, cost per conversion or ROAS — unless such guarantees are expressly and separately recorded in a written agreement. Figures shown in case studies and site materials relate to specific projects over specific periods and are not a promise of comparable results for other projects.

8. Advertising platforms and their policies

Work is carried out within the rules of Meta, Google and other platforms. Platforms moderate ads independently and at their own discretion, and may reject creatives, limit delivery, suspend or ban ad accounts. The Agency is not a representative of these platforms and cannot influence their decisions. We take reasonable steps to comply with their policies and to restore operation where restrictions occur, but we are not liable for the acts or omissions of advertising platforms.

9. Intellectual property

All materials on velar.agency — texts, images, graphics, structure, source code, logo and brand identity — belong to the Agency and are protected by intellectual property law. Copying, reproduction or use of these materials without written permission is prohibited. Rights to advertising materials created for the Client transfer to the Client to the extent and on the terms agreed by the parties. Materials supplied by the Client (logos, photographs, texts, video) remain the Client's property; the Client confirms it holds the rights to use them in advertising.

10. Confidentiality

The parties undertake not to disclose commercial information obtained during cooperation: financial indicators, strategies, ad account data and customer databases. The Agency may mention the fact of cooperation and publish anonymised results in its portfolio unless the Client has objected in writing. Personal data is processed in accordance with the Privacy Policy published on this site.

11. Limitation of liability

The site and its materials are provided “as is”. The Agency is not liable for any losses arising from use of information on the site, for temporary unavailability of the site for technical reasons, or for the content of third-party resources linked from it. The Agency's liability for services is limited to the amount actually paid by the Client for the relevant service period and does not extend to lost profit or indirect damages.

12. Termination

Either party may terminate cooperation by notifying the other in writing, in the manner and within the periods agreed in the contract or relevant correspondence. Upon termination, the Agency hands over access to the campaigns created and related materials within a reasonable period, provided there is no outstanding debt.

13. Changes to these terms

The Agency may amend these terms. The current version is always available on this page. Changes take effect upon publication. Continued use of the site after changes means acceptance of the new version. Changes to this page do not affect projects already agreed and in progress — those are governed by the terms recorded by the parties.

14. Governing law and disputes

These terms are governed by the law of the Republic of Poland, being the Provider's place of registration, unless expressly agreed otherwise by the parties in a contract. The parties will make efforts to resolve disputes through negotiation. If no agreement is reached, the dispute shall be heard by the competent court at the Provider's place of registration.

15. Contact

For any questions regarding these terms or cooperation, contact us at cooperation@velar.agency, phone +48 798 070 338. Provider: VELAR Agency Denys Ivanchenko, Kraków, Poland, NIP PL6762713397.